Square Terminal Send Payment Link

[BeChewzy]

Using the Square Terminal and sending a customer a payment link option to their phone number, the payment is not synching with Square for Restaurants nor the terminal once the payment has been completed by the customer. I have tested this multiple times on my end as well. Is this a normal occurrence with Square Terminal and the payment link or is there a bug someone where in the functionality.

[Kassi_]

Welcome back, @BeChewzy - 

Thank you for reaching out about this issue you're seeing. 

Are you seeing the payment on your Dashboard at all? Also, are you working with multiple locations? 

It sounds like this could be a bug with the communication between the system. I would like to recommend having you reach out to our Hardware Team directly. This would allow a ticket to be filed with our Engineers. 1-855-700-6000 

Please let me know if you have any other questions. 

[BeChewzy]

I see the payment(s) in transactions, as it seems when the payment link is sent it creates an order id but the payment is not closing out the order. I am working with multiple locations, but if I remember correctly this happened before the multiple locations. I will reach out to the hardware team first thing tomorrow