Square Register Not Prompting Team Members to Clock In

[ColonialBarber]

We just purchased the square register and it doesn't prompt the team to clock in.

[MayaP · Accepted solution]

Hello @ColonialBarber, thanks for reaching out and flagging this. I understand how frustrating it can be when something isn't where you expect it to be. Let's make sure your device is updated to 6.62. You can confirm your register is up to date through the following:

1. Tap ≡ More > Settings > Hardware > General.
2. Tap About Square Terminal or About Square Register.
3. From this page, you’ll see your software version.
4. Tap Check for Update to see if a software update is available.
5. If you see Software Up To Date then you are all set.

If you are still having any issues after your device has been updated to please reach out to support so our team can investigate this furhter. Our Support Team is available at  855-700-6000, from Monday to Friday, 6 AM - 6 PM, Pacific Time. If you need anything else don't hesitate to tag me. 

[ColonialBarber]

Hi~ yes, I figured that "clock in-out" issue out.

However, I'm now having issues as follows:

White Screen keeps coming up on Register during transactions.

I completed all the troubleshooting Steps and it's still happening.

Help.🤔