Square Reader Issues

[Natalie8]

I have bought two square readers within days of each other and I have gotten the same error message for both when it comes to getting the firmware update. 

The message is 'reader firmware update failed' 

I have tried a number of different things - I would like to know what this specific message means and what to do to fix? Or do I take this square back to the store like I did the first one? 

[_Violet]

Hi @Natalie8 - I'm sorry to hear that this issue with your Square reader has brought you to the Seller Community.

What kind of device are you trying to connect the reader to? A mobile phone, tablet, or Square Stand?

I'll keep an eye out for your reply! 👀

[Natalie8]

I have an iphone 13 pro - iso 17+ 

[JJ_]

Thank you for your reply @Natalie8

You mention you have done some troubleshooting, were these steps the ones found in our Troubleshooting Guide?

If not I invite you to take a look at our guide to make sure you complete our recommended steps.