Sqaure app through ipad wont connect to my pritners but other apps will?

[Gumnut]

I am hoping someone can help me!

We have two restaurant the first restaurant we immediately set up square and got things printing. 

I have started to set up the second and have spent two days trying to get he printing to work.

- everything is on the same network

- i have checked all ip adress' and tried to add them in the app but square cant find them

- i have turned everything off and on again, deleted and re downloaded, checked settings (router, modem printers, iPads, desktop, terminals)

LASTLY as a test I re downloaded lightspeed our previous pos and the printers worked straight away. We can also access the printing through the hand held terminals. I have alos downloaded the epson app and all printers are visible and working.

I have contacted square because I think there may be and issues with the app and soemthing is stopping the connection. 

CAN SOMEONE HELP ME IM GOING CRAZY

[Donnie-M]

@Gumnut Make sure you have the ipad set up to be discoverable on the network/visible.  If this is blocked, I don't think it will connect to the printers at all.

[Gumnut]

The iPad can connect through another app to the printers just not square. And in settings in the app for square network is turned on

[Donnie-M]

@Gumnut Which printer are you using?