Register not going into Offline Mode

[mc10]

Many Square customer experienced a major outage yesterday, including us. The issue was not that Square servers went down but that our Square Registers never entered Offline mode. When that is the case, we cannot process any transactions.

I am not sure if this happened because our internet was working while Square services were not. However the only workaround we found was to go into Network setting and turn off the Wifi and/or physically unplug the ethernet cable.

Did others have this issue? Does Square acknowledge this is a bug? Is there a solution in the works? 

[JJ_]

Hello @mc10 

The outage that we experienced last week was an internal one and for that reason, Square Devices did not switch into Offline mode. Offline mode gets turned on whenever your device loses internet access. Our team is investigating the best way to avoid disruptions and how to best mitigate downtime whenever situations like these happen. 

Thank you for your patience and for sticking with us while our team worked hard on finding a solution that day. 

[mc10]

Right. I think the solution is to make the Register go into Offline mode when it cannot connect to Square servers -- regardless of reason (which could be because the internet is down or Square is having an outage).  

[JJ_]

This definitely is a great idea @mc10. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).