We've been live Square Register customers for about 2 months. Our Printer-Driven Cash Drawer has been flaking out over the past couple of weeks. (We have the Star Micronics TSP143IIIU printer and Star Micronics 37965600 cash drawer attached to a Square Register.)
- The most pressing issue is that the drawer stopped automatically opening after cash transactions today. This is a huge hassle.
- Initially, the button on the main screen of the register to open the drawer became greyed out and didn't work.
- After a week or so of that, the button under the Actions screen to open the drawer also greyed out. However, from time to time, it becomes functional again.
I have confirmed that all the connections are secure and have restarted both the register and the receipt printer (unplugged for 1 minute and plugged back in).
A previous support agent informed me that there is a known software bug that will be addressed in January. Does anyone know if that bug covers the issue of the drawer not automatically opening?
We're only 2 months into using Square hardware and already experiencing problems. To be honest, I'm getting nervous that we made the wrong choice by going with Square hardware.
