Hi, @WSYRITA ! Welcome to the Square Community!
Below, I am going to outline some troubleshooting steps to go through to see if there are continued issues with the modifiers. Please let me know if these do not work by using the "@" and then my username. This will notify me of your response! 😊
Immediate Fixes to Try:
- Force close the Square POS app
- Restart your iPad
- Delete and reinstall the Square POS app
Check if you're running the latest version of Square POS
Verify Modifier Settings:
In Square Dashboard:
- Go to Items > Modifiers
- Check each modifier group
- Ensure "Required" is not selected unless necessary
- Double-check that no default options are selected
- Verify modifier settings at both item and category levels
Check Multiple Levels:
- Item-specific modifier settings
- Category-level modifier settings
Additional Steps:
- Clear the app's cache
- Sign out and back into the POS app
- Test with a different iPad if possible to determine if it's device-specific
- Create a test item to see if the issue occurs with new modifiers
If none of these work please respond with the following information, so I can escalate to the engineering team😁
- Note which specific items are affected
- Record if it happens with all modifier groups or just specific ones
- Take screenshots of the behavior
- Note the exact version numbers of:
- iOS (18.5)
- Square POS app
- Any recent changes to your menu items
I hope this helps!
