Network Printer Issues

[aaronpeck1]

I have 2 networked printers that I use with my system; one connected via WiFi the other ethernet. They are both Epson TM-30 printers. They have worked without issue for years, suddenly they have stopped printing from Square Register and Terminal. They continue to print from iOS based Square devices such as iPad (Stand) and iPhones. 

The only thing I can deduct is that there was an Android based update in Square that disabled printing support to these printers - However it also doesn't logically make sense as they print if I connect them with USB. 

I am really lost here. I have done all troubleshooting, reset devices and the networks, all to the same end result. 

[Sammie_C · Accepted solution]

Hi @aaronpeck1, welcome to the Square Community!

I am sorry to hear you are having some issue with your printers. I have not heard of anything specific that would cause this change. I can definitely check in with our Operations team to see if they know of any changes on this. 

Just to confirm, could you please verify what troubleshooting steps you have taken? Here is a helpful guide going over printer troubleshooting steps.