Need Help Setting Up Cash Drawer With Square Terminal

[mlemoignan]

I'm now on my 2nd cash drawer to add to my Square Terminal but I can't get it to connect. I can't find a clear answer on setting up a cash drawer with terminal. I've read using an ethernet connection with a receipt printer can work but the terminal already prints receipts, which is why we went this route. It seems silly that I'd have to buy a receipt printer now?

My cash drawer has USB connection (my first one didn't). It's a Royal Sovereign RCRD-1616UE 16".

Can anyone offer any advice? Thank you so much!

[JustinC]

Hey @mlemoignan - you'll need to purchase the accessories Hub  to connect your USB cash drawer. The hub has 3 USB ports that allows compatible accessories to communicate with the Terminal. More on how to set up here. 

[mlemoignan]

Hi Justin,

Thanks so much for your response! I should've mentioned that we have the hub as well. I've checked all my connections and it's still not working. I'm at a loss as to what else I can try and our business desperately needs a pos of system. I suppose we can manually open the cash drawer for now.

Thanks again, I appreciate the help!
Michelle

[JustinC]

Ah I see. That's strange 🤔 @mlemoignan

This might be worth surfacing to our Hardware Team. there's extensive troubleshooting they can walk through to figure out what's going on or help you file a warranty claim if need be.