Is there a way to send a text or email notification when a particular item is sold?

[Rob_Salsman]

Hi Folks. Is there a way to send a text or email notification when a particular item is sold via the POS? We sell cover charges over the counter for our music events, and I want our promoter to get notified so he can update the Ticket count on our booking system. We're using Square for restaurants. 

Thanks,

Rob

[JJ_ · Accepted solution]

Hello there @Rob_Salsman 

Great question! While at this time you cannot receive an email when selling an item on the Point of Sale Checkout flow, My advice is to create these cover Charges as an Order in the Point of Sale so that whenever an order is completed, you can receive an email of the Order being placed.

Here is how to Create Orders from various Square Apps: 

From the Square POS app with full service, quick service, or bar mode enabled or from the Square Restaurants POS app:

To add menu items to an order from the Square Restaurants POS app:

1. Tap New Sale and start adding menu items to the bill.
2. Tap Checkout to start the payment process.

To create an order from your floor plan:

1. From the floor plan view, tap the desired table.
2. Choose the number of covers seated at the table.
3. Take your guests orders and start adding menu items to the bill.

From the Square POS app with retail mode enabled or from the Square Retail POS app:

1. From your point of sale app, go to Checkout.
2. Tap Add customer to add an existing or new customer.
3. Add items to cart, then tap Check out.
4. Tap (•••), then select the fulfillment method: In store, Shipment, or Pickup.
5. Tap Save.
6. For each fulfillment method:
   • In store: No further details needed.
   • Shipment: Tap Add shipment details to add a new or existing customer, the relevant shipping address, and an optional shipment note).
   • Pickup: Tap Add pickup details to add a new or existing customer and pickup details (pickup time, location, and an optional pickup note).

To edit, tap (•••) again to Edit shipping/pickup details, Change fulfillment location, or Edit fulfillment method.

Learn how to manage cross location orders with Square for Retail.

From the Square POS app with standard mode enabled or from the Square POS app:

1. Go to Checkout.
2. Add items to the current sale.
3. Tap Review sale > Schedule.
4. Add an existing customer to the sale or tap Add Customer to create a new customer.
5. Select an order type (Pickup or Curbside). Tap Next.
6. Select a Pickup location and time.
7. Tap Done.
8. Tap Charge to continue the checkout flow.

You can learn more about Orders here. Let me know if you have any other questions.