Is there a compatibility issue with Pixel 9 phone?

[Bronks]

I had to upgrade my smart phone and now I have issues with using my new card swipe reader. The phone keeps shutting down the ringer sound and when it get fixed the card reader fails to work. When I fix that, the ringer shuts down for no real reason. Verizon is reluctant to let me return the phone but can't seem to fix it.

[doc_choc]

Sounds like your phone has gone bonkers!

I have a Pixel 8a, its not the same phone and probably is totally pointless to mention, but it works fine with the Square Reader, however the phone itself has been in general a little problematic.

[Minion]

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@doc_choc wrote:

Sounds like your phone has gone bonkers!

I have a Pixel 8a, its not the same phone and probably is totally pointless to mention, but it works fine with the Square Reader, however the phone itself has been in general a little problematic.

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I almost upgraded to the Pixel 10, but my 8 and 6 pro are still working just fine and the specs for the 10 just didn't seem enough for me to need to make the jump.  

[Minion]

I have the Pixel 8 Pro (Pixel fan boy? here). I've never had any issues with as far as pairing, but I have had other goofy issues with them.  Is your P9 a Verizon branded one or pure Google?  Have you tried to clear cache/storage from the Square app, and also Hard Resetting the Square reader?

[VanKalkerFarms]

It sounds like you are talking about a plug-in swiper, not a Bluetooth-connected chip reader.  If that is correct, are you using the USB-C swipe reader or an older one with the USB-C to headphone adapter?

[Bronks]

I just bought a new card swipe with the same connection as the charger cord. It works fine until I try to get the phone to stop turning the ringer volume down on its own. My choice seems to be missed calls or running a manual card entry. This appears to be a compatibility issue or total incompetence by software developers.

[Minion]

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@Bronks wrote:

I just bought a new card swipe with the same connection as the charger cord. It works fine until I try to get the phone to stop turning the ringer volume down on its own. My choice seems to be missed calls or running a manual card entry. This appears to be a compatibility issue or total incompetence by software developers.

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Have you tried the steps I mentioned earlier, and also making sure the device and your phone are all up to date?   Does this happen when connecting other devices to Bluetooth or just the Square reader?

[VanKalkerFarms]

The way it works, at least with the headphone jack, and I believe the USB-C also is just mimicking the headphone jack style, is to pretend it is a device plugged into a headphone jack and communicate the same way as headphones would, so the "phone" portion is controlled by the device.

I would only plug it in when you are going to actively swipe a card.  The better solution for your own protection in chargebacks is also to use the Bluetooth reader that has chip reader and tap functions.  Then your phone won't "think" a headphone with a microphone is plugged in.

[Bronks]

Yes I had to upgrade the old reader with the usb-c reader. It was working until I updated the phone. Apparently Google does not know how to make the two devices work together either.