I am having difficulty getting my card reader to connect via bluetooth with my phone. Sometimes it

[GrahamSmith]

I am having difficulty getting my card reader to connect via bluetooth with my phone. Sometimes it takes 5 minutes to connect. Is there an easier way? Can I just connect the card reader directly to my phone so I don't have to wait for the bluetooth connection?

[k_atie · Accepted solution]

Hey @GrahamSmith, thank you for your post, and welcome to the Seller Community. 

We have Reader Troubleshooting Steps available in our support center, which are known to resolve some common connectivity issues with the Square Reader. At the moment, the only way to connect the Square Reader is by connecting it via Bluetooth. 

Some quick fixes you could try:

1. Update the Square Point of Sale app.
2. Update the software on your device.
3. Hard reset the reader. Hold the button on the Reader down until the lights start flashing red. They will flash orange first, but keep holding the button down until the lights flash red. 

Let me know how you get on with the above. I'd be happy to take another look into the issue if it persists. 

[castlegarrotar]

Cant connect the reader to my Ipad

[Arie]

Hi @Emeiseles,

I've merged your post to this thread where someone had the same question. We merge posts with similar questions for clarity. Please let us know how you go with the troubleshooting steps. 

I noticed it's your first post, welcome to our community 👋 

[castlegarrotar]

I've re-booted my device and the reader to no avail

[JJ_]

Hey there @castlegarrotar! 

If you have completed our Troubleshooting Guide and your problem persists, then we recommend reaching out to our Support Team. Our Support team would be able to look into this with you! When you have a moment, please get in touch directly by logging into your Square account and heading here.

[HS5]

I have tried everything and still nothing. Please advise 

[_Violet]

Hi @HS5 - I'm sorry to hear that this issue with your Contactless + Chip Reader has brought you to the Seller Community.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Please see the reply from one of our Community Moderators, @k_atie , which has been marked as the Best Answer to this question ✅

I hope this information is helpful but please do let me know if you have any additional questions.