Hello, @Moosecaboose.
Welcome to the Seller Community! ⭐️
We are truly sorry to hear about the trouble you're experiencing with your reader. It's frustrating when a device that was working fine suddenly stops responding. Please ensure that the charger or the device charging dock (if you have one) is working properly. In this case, we will need more details related to your reader. If the issue persists, we recommend reaching out to our support team. They can guide you through further troubleshooting steps or assist you with any necessary replacements.
In the meantime, please take a look at our Square Reader Troubleshooting steps available here.
Your satisfaction is important to us, and we're here to help you get this resolved.
Thank you.
Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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