How can I be alerted to major service disruptions?

mjmathias · ‎10-22-2023

Service disruptions during a busy Saturday on 10.21.23 caused confusion and uncertainty with processing transactions. Transactions records were not updating, and we were unsure whether they were processing. Customer experience suffered until I learned about the scope of the disruption by going to the Square US Status web site. I would like to be notified by text when major disruptions occur that directly affect my business and customer relations.

VanKalkerFarms · ‎10-22-2023

I don't know of a way to get a push notification, but as soon as I encounter a problem I pull out my phone, and tab #1 is always issquareup.com

Bob Van Kalker
My Van Kalker Farms Garden Center Facebook page
My Rise'n Roll Bakery Schererville Facebook Page
My Rise'n Roll Bakery Valparaiso Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

JK_Fiber_Art · ‎10-22-2023

Hi Mjmathias,

Your best option for now is what @VanKalkerFarms pointed out. You may want to bookmark that site. Square is beta testing system alerts but, at this point, I do get a system alert when an issue pops up however, it's not consistent. (Guess that's why it's called beta testing. 😊)