Customer Display not connected message

[tsh007]

We get the "customer display isn't connected" message and sometimes have to restart the system up to 10 times before it clears.  I read posts from 2022 that had the same issues and that square engineers were working on it.  Did they ever come up with a solution? 

[Manny_SelSq]

Hey! @tsh007 

A few things worth trying if you haven't already:

• If your customer display is connected by cable, try docking it directly to the Register, or vice versa.
• Check the connections for dust, damage, or anything loose.
• Make sure your Register has the latest software update.

There's more in Square's troubleshooting guide.

Square did release a software update for the 2022 issue, but someone reported a similar problem this past November  and eventually requested a warranty replacement.

Hopefully it doesn't come to that for you. Good luck!

[tsh007]

Thank you but none of those have helped. They both are the same generation. The register was a replacement, the previous one worked fine but from memory it had the issue as well. It seems like a software issue or some other glitch. Thanks for trying.