Customer Display: connected no worky

My square register customer display stopped working on a Friday afternoon going into our busy time of week (brewery).

 

It shows as connected and the backlight is on however, no picture.

 

Things I tried:

restart

check for updates

restart

send a log to square

restart

Unplug cable and dock display

factory reset

update

 

same state exists.

was forced to drive to another town to buy a handheld pos to keep my business up and running.

 

note: display still recognizes touch & I believe CC dunks, swipes, taps just no picture.

was there an update to cause this? Seems like this has happened to others historically.

 

TIA for any advice!

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