Solved: Customer Display Not Working - Page 3

Stingraybot · ‎04-27-2022

We've been having issues with our customer display not working. We have to reset our register multiple times to get it to work. I've talked to other business owners in my town about it, and they too have had the exact same issues. A temporary solution I heard about what to attach it back to the register, but that defeats the purpose of being able to use the cable.

I talked to customer support recently and they're sending me an entire new register, but that seems like overkill.

Adrian Mendoza
he/him/his
Stingray Botanicals

_Violet · ‎05-09-2022

Hi @MudFire_Dex Alanah here, following up for JJ. I just reached out to our Engineering Team earlier today to request an update on this known Customer Display issue for the Square Register.

The temporary resolution for this issue is to restart the Register (not a factory reset). It may take 1-3 restarts to connect but unless you restart the Register after the Customer Display connects again, this issue should not impact your ability to accept payments through the card reader.

You may also see the Customer Display disconnected in the morning after the nightly reboots which will require a restart to reconnect the Display.

We do know restarting the device is definitely not ideal and we understand any frustration caused by having to do this but once reconnected, this should not impact the ability to process payments. If you are seeing anything different, please let us know! Any and all details will help our Engineers resolve this issue but rest assured, they are actively working on implementing a fix. We greatly appreciate your patience in the meantime 🙏

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Solution >

cashxx · ‎08-29-2022

We just purchased two new ones in July and have been running a little over a month and luckily so far so good for the most part! First I would try maybe attaching the customer display as that seemed to help on previous problems instead of using the cable. If that has no effect then maybe try resetting back to factory settings and setup again would be my suggestion. Then support after if that doesn't work. https://squareup.com/help/us/en/article/6180-square-register-troubleshooting

Dominic_M · ‎09-09-2022

Complete catastrophe now after the Sept 8th outage. My square register card reader just doesn't function anymore after the pushed update. Square says the problem was resolved but Im left with a non-working piece of hardware yet again.

Arie · ‎09-10-2022

Sorry to hear about the frustrating experience, @Dominic_M. Have you had a chance to reset your Square Register yet?

schemjo · ‎12-03-2022

We're having the same customer display disconnect issue again. This is our second register that Square replaced They both seemed to have worked for a bit then started to disconnect regularly.

Kassi_ · ‎12-05-2022

Hey there, @schemjo -

I am going to recommend reaching out to our Hardware team directly since you've had this connection issue multiple times. They can look into this a little deeper and give you the best resolution.

Use this phone number, Monday to Friday from 8am to 8pm CST: 1-855-700-6000.

Thank you!

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

Customer Display Not Working

Re: Customer Display Not Working