Clock Icon Square Teams - gone with the recent update

[SweetThea]

Hi there

The most recent update to the App seems to have eliminated the little clock icon - bottom right of the screen - which lets our staff clock in and out.  Square teams is turned on in the settings, but there is nowhere on my POS anymore for staff to log in and log out their shifts.

Has anyone/everyone else had this problem?  Is there an end around?  not all our staff have cel phones and they are leaving me their hours on scraps of paper, which is not optimal for a service we are paying for

[Sineaid · Accepted solution]

Hi @SweetThea,

Thanks for reaching out about this, time tracking on scraps of paper certainly not ideal!

The good news is that our team is aware of this issue, and a fix is expected to be deployed in the upcoming 6.62 release on Jan 29, for Android. Unfortunately however, the fix for iOS is expected to take a little longer with an anticipated roll-out date of Feb 4th.

Whilst investigating, our engineers established that this issue only affected Sellers on 6.58 with just the Shifts add-on installed, and not Team Management. So, the tried and tested workaround is to install the Team Management add-on for free.

To do this, head over to Device Profile Management on your Square Dashboard, select your device, then Manage. You should then see the available add-ons, including Time Management.

After selecting Time Management, ensure that 'Track Team Member Time' is enabled, and Save.

Then from your device, complete the following steps to ensure everything is set up correctly:

More > Ad Ons > Team Management > Add for Free.

More > Settings > "toggle on Track team member time".

I hope this helps, but If you have any trouble with time tracking after applying the workaround, just let me know.