Cannot pair reader to my iPhone.

[cditecco]

Contactless and chip reader had been working fine for a few years. Today, all of a sudden bluetooth could not connect to the reader. App software and iOS software is up to date. I restarted my phone. I even forgot my reader in the app and tried to re pair it. I get the orange blinking lights but absolutely nothing happens in the app. My bluetooth is turned on.

Please help.

Thanks

[BernadetteA]

Hi @cditecco 👋

I'm sorry to hear you are having trouble with your reader! It sounds like you have already tried some troubleshooting steps, but I also recommend checking out this specific section of the help article that goes over additional steps for when the device repeatedly disconnects.  

If you are still having trouble after reviewing the doc, I recommend reaching out to our support team for one on one assistance. 

[cditecco · Accepted solution]

I I got it working again by re-starting the reader and re-pairing it. thanks