Automatically cancelled split credit card payment

[Status888]

We made a $450 sale 05/12/22 and the payment was split into 8.

5 of the payments were made by credit card and the remainder by cash but looking back on our reports now the sale is saying Canceled. We have contacted the customer and they said it's still showing pending on their internet banking, have we just lost $281.25?

We will no longer split payments!!!

[Laurie_]

Hi @Status888,

Because we're unable to discuss account-specific details here - as this is a public platform - we recommend reaching out directly. If you give us a call, our Customer Success team will be able to take a look at your account and provide some clarity behind what you're seeing here.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Let us know if you have any trouble getting in touch.