Why can’t I use a PO box number to create my Square account?

[Chelss13]

I’m trying to activate an account and it is saying I can’t put my p.o box number or land location when I don’t have an actual physical street address. 

[Chad]

Hey @Chelss13, this is a great question. 

When activating an account we will use your residence address to tie back to the other information you've entered. Since you can't live at a P.O. Box we can't use it approve your application to accept credit cards.

If you live in a rural area, I recommend using the address you would use for your license or what's listed on your mortgage if you have one. 

If you're still having trouble our Support Team can help. 

[Chelss13]

I tried using my rural land location which is on my license but it is still not letting me use that as an address 

[mrhyland]

Having the same issue here still. Neither works. Ideas? How is this still a problem 2 years later?

[Helen]

Hi @mrhyland, I'm sorry for the frustration that this has caused. In order to activate your Square account you are required to enter a physical mailing address. But after you account has been set up you can use a PO Box address to receive your reader. 

If you're still running into trouble you could try the following:

• Use legal land description or any previous physical mailing address you’ve had in the last six months.
• Or you can try entering 'General Delivery' in the street address field.