Sorry for the delay getting back to you here @PeterPC and thank you for taking lead here @tomven! I've been out for a few days and just saw the notification for this post as I was going through my email.
Appreciate the additional context you've provided further down the page @PeterPC. There are a few things you've covered and I'll try to get to the bottom of them then pass on your feedback and/or provide advice where I can.
I'm interested in knowing more about this:
When opening an order we used to have a full screen page but a few months ago Square decided to make it open on a small side of the window on the right of the page. We have 32" monitors so it looks ridiculous and doesn't seem to be a way to go back to full screen, but if I go back to see an existing order you can see it in full screen.
Where are you viewing these orders, in terms of which Square interface is displaying the orders section on your 32" monitors? Orders can be viewed in a number of different places and they can look a little different depending on where you're viewing from. So I can try and see what you're referring to, is the source coming from your normal online dashboard on a web browser (which could be mobile or computer-based), the Square Online dashboard, the Point of Sale app (which itself can be iPhone, iPad, Android), Square for Restaurants, KDS etc? It's possible there may be a different way you might be able to view these orders, but let me know your current setup and we can start from there!
We can't set the name of the couriers that we ship with, only being given a list of American ones and having to manually enter our courier names EVERY TIME!
I get your frustration here as an Australian who also lives in a world of US-originating products adapted to our markets - things don't always work ultra smoothly, and I'm able to pass on feedback such as this up the chain - ultimately we want our products to make sense within their local markets.
I was able to save Australian carriers to the dropdown menu on orders, provided they are added from the Square Online overview:
Note that this will only work via the Square online overview (AKA the former Weebly backend that Square Online was initially based on) rather than the main Square Dashboard or our apps. I wasn't actually able to get the US carriers to display when I tested - are you currently using Square Online or Weebly Classic?
If you're looking for a more automated integration the one we recommend that works best with Square Online in Australia is Shippo, who integrate with both Aus Post and Sendle.
To @tomven's point, we do continually improve our products based on feedback from our sellers, and while we're not going to be everything to everyone, we do try and focus on making product improvements that are going to be the most impactful to the most number of sellers, based on feedback as well as a number of other factors. A good place to get a bit more insight into feature requests is in this thread.
In any case, let me know more about the above and anything else you're seeing 🙂
Hi this is what the order page looks like in my monitor.
The second image is the add tracking information
If a click on "Other" only gives me the option to manually add the courier name but it doesn't save it.
This page should have an "Edit Carrier" button that would let you delete all the US carriers and add new ones.
On the positive note, my password manager is working properly again with Square! 🙂
Hey @PeterPC,
Yep, it looks like the password manager bug has been fixed!
I'll pass on your feedback re: the dashboard. It's an interesting use case, I've not actually seen the Dashboard being used for order display purposes on a large screen before. The general intention of the dashboard is individual account management from a computer - are you using this as a way of displaying order info to a group of people, like in an office/kitchen/warehouse?
I'm afraid I'm still not seeing those US carriers - when I click on "Add Tracking Information" from the main Dashboard I get this:
Whereas when I do it from the Square Online overview I get the ability to add carriers to the drop down as per my above post. It might be worth getting in touch with support for further help on this one! You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time. They will have much better insight into your account setup and will be able to take a look into the backend, which we're not able to do via our community forum.
