Square for Restaurant Check Re-opening Glitch

We have 2 restaurants that have separate Square for Restaurants Accounts and this is an issue at both of them.  If we start a table and punch in food item and then table moves to another table - we transfer to the new table and then the table and eventually the table cashes out.  The food/drinks on the bill will then re-populate themselves on the original table, even though we can see in our transactions the bill is cashed out.  The only way we can seem to remove the cloned bill is to void all the items.  This is not ideal.  Anyone else have this glitch or know a solution?  Like I said this happens at 2 of our locations.

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Square Community Moderator

Hello @Grandcantina, thank you for reaching out and letting us know. A member of our Restaurant Support Team will be following up with you. Please allow them one business day to reach out. If you have not heard back from them by Friday please let me know.  Thank you!

 

MayaP
Square Community Moderator
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