Square Stand: Do Not Update iPad to iOS 13.1

[Seamus]

During beta testing of the upcoming iOS 13.1 update, which is planned for release on September 24, Square discovered an issue that might affect connectivity between Square Stand and iPads running this new version of iOS. We’ve raised the issue to Apple and they are working on a resolution.

At this time we’re recommending that sellers do not update their iPads to iOS 13.1.

If you have already updated to iOS 13.1, and happen to be experiencing issues with connectivity, we recommend the following troubleshooting tips:

1. Close the Square app.
2. Remove your iPad from Square Stand.
3. Reopen the Square app and then reinsert your iPad into Square Stand.

Thank you for your understanding as we work with Apple on a resolution.

We will post updates on this thread as they become available, and will follow up with an additional email message once the issue is fully resolved. 

[Kelly24]

Just updated on my phone now won't work... poo bum! Wish i had seen this first =(

[Seamus]

Hey @Kelly24,

Thanks for reaching out.

This issue should't actually impact iPhones - it's specifically related to how iPads connect to Square Stand.

If you're seeing any issues on your iPhone it may be unrelated and something that can be resolved by our support team!

Please feel free to call on 1800 760 137 and we can troubleshoot further. Lines are open 9am-5pm Mon-Fri, Melbourne time.

[BIE]

will be new user...has 13.1 issue been resolved?--before I buy new ipad