Loyalty Points Redemption

[PoppedCork]

Today was my first time redeeming a customers rewards and I lost money.

Every wine, beer, cider kit purchased they receive 1 point. once they reach 10 points they can redeem for 20% off a wine kit. So we had 2 wine kits in his cart, 1 was $168.95 and the other $92.95. The discount would not allow me to take from the lower priced item. I tried re-adding the items to the cart and it kept automatically selecting the higher priced item. 

Is there something I am missing? I do not want to have my customers make 2 transactions just so I can do this properly.

[JJ_]

This sounds like a good question for our Loyalty team, @PoppedCork

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨