Getting online catalog to sync with POS catalog.

[Shelly4]

My Online catalog isn't syncing with my POS catalog.  How can I fix this issue?  Any suggestions?

[BernadetteA]

Hi @Shelly4 Welcome to the Community 👋

Can you please confirm if you see an error message on the Square Online dashboard? 

[Shelly4]

Hey @BernadetteA!  There isnt any error message.  When I edit an item on my POS or phone app it doesn't reflect on the online platform.  Or when I edit something on the online platform it doesn't change in my POS or app.  Sometimes if I edit something on one platform it disappears from the other platform.  It just started doing this.  Ive never had this problem before.

[BernadetteA]

Thanks for confirming. 

I think the best course of action would be to reach out to our support team directly. A rep can go over your settings with you, and escalate to advanced support if the issue turns out to be something they are not able to resolve.