Hello, Square Community!
Today, let's talk about something near and dear to our hearts: the customer experience. At the heart of every successful business is a strong focus on delighting customers, and Square POS has been instrumental in helping us achieve just that.
With Square as our trusted partner, we've been able to elevate the customer experience in ways we never thought possible. From the moment a customer walks through our doors to the moment they take that first delicious bite of our fish and chips, Square POS is there, seamlessly guiding their journey.
One of the standout features of Square POS is its ability to provide real-time order displays on customer-facing screens. As orders are being entered, customers can see exactly what they've ordered, giving them peace of mind and certainty that their meal will be prepared just the way they like it. It's a small touch, but it makes a world of difference in building trust and loyalty.
And let's not forget about the speed and efficiency of Square POS. With lightning-fast transaction processing and automatic printing of receipts, our customers spend less time waiting in line and more time enjoying their meal. Plus, with integrated online ordering, our customers can skip the line altogether and have their meal ready for pickup or delivery in no time.
But perhaps the most important aspect of the customer experience is the personal touch. With Square POS, we have access to valuable customer data that allows us to personalize their experience and anticipate their needs. From remembering their favorite order to offering tailored promotions, Square POS helps us build meaningful relationships with our customers that keep them coming back for more.
So, Square users, I want to hear from you: How has Square POS helped you elevate the customer experience in your business? What features have you found most impactful in delighting your customers? Share your stories and insights below – let's continue to learn from each other and inspire greatness!
Can't wait to hear your thoughts!
I love the fact that it's a complete ecosystem, not just a payment platform. While may people may first adopt square as a payment platform it allows you to grow, and has all the tools you need as you do.
It has, without doubt, the best backend reporting I have ever used from a payment solution. I use it on a daily basis to give me a deep understanding of my customer base.
As a developer I love the depth and breadth of the API. It's easy to use and generally, if somethings is not achievable out of the box, i can usually get there...
I personally have used the square marketing API to build my 'wine/spirits' club. We took the decision last year to only offer our discounts to those on our mailing list, and thus our 'Cellar Friends' was born. I use the API to integrate my woocommerce site with the square newsletter subscribers because of this I can offer these discounts automatically on my website and in store and can quickly build new programs to target these customers, all while building my subscriber list..
The order at the table solution is also wonderful, we use this as an addition service in our restaurant (rather than the default delivery ethod). We provide only beverages by this method and find it helps to not interrupt our patrons and hopefully (too soon to tell) will increase their on premise spend.
As you've already mentioned, the platform looks slick on the counter, and the customer facing feedback is great.
Great topic - love to see what others are doing.
Bruce
Thats awesome Bruce, a wine and spirit club sounds like my kind of club.
Even though i did a computer science degree many years ago, I have never tried to tap into the api's.
I use square marketing and loyalty, we have our Frequent Fryer points that customers can earn with every purchase.
