Hi there @Jojo_Greens,
We can appreciate your frustration here and hope to be able to offer 24/7 phone support for all Square Sellers in future.
At this time, if you are currently subscribed to a Plus Plan or you are using select hardware, including the Square Register or Square Terminal, you are eligible to receive 24/7 phone support. In looking at your Square Account on our end, I can confirm you are able to receive 24/7 phone support.
If you need to reach us outside of our standard hours, please call us on 1800 760 137 and quote the customer code to gain access to 24/7 service.
You can find your customer code right on our Support Centre:
1. Select your location > Next.
2. Select your topic.
3. Select I don’t see my issue.
4. Select Call us and your customer code will appear.
Note: This customer code is used to validate your Square account. Treat it as you would any other sensitive account information.
Laurie
Community Moderator, Australia, Square
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