Hi @Abby39,
Thanks for writing in and welcome to the Seller Community 👋
It sounds like you've had some trouble getting started with your account. While we're not able to look into accounts via this public forum, our support team can help shed a light here. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), without needing a customer code, or contact us via online chat or email:
1. Sign in to your Square account
2. Head to our contact page https://squareup.com/help/au/en/contact
3. Go to "Other"" then "I don't see my issue"
4. Click "Message us" or "Email us"
