eGift Cards Applied at Checkout for Appointments Improvement

[johnson_1320]

The title of this thread has been edited by a Square Moderator from the original: Feature Request: egift Cards applied at checkout for appointments online like items

I wanted to bring up an issue we’ve encountered during the online checkout process that is an issue for our business model. Currently, when customers checkout on our website, there are some limitations regarding how eGift cards can be applied for appointments/services.

(Gift Card - To use a gift card, it must cover the total due today.)

1. For item purchases (items in a cart): Customers who have an eGift card can apply it, and the card’s balance is correctly deducted from the total amount of their order, if it is lower than the total, which works as expected.

2. For square online appointments: However, when a customer is paying for an appointment, the system doesn’t allow the eGift card to subtract any total from the full amount if the balance on the card is lower than the total cost. 

This feels like a significant oversight in the checkout process and causes unnecessary confusion for our customers.

A gift card is essentially a form of value—it's a dollar amount intended to be used toward any purchase. It should be treated as such and be applicable to the total cost of any transaction, including appointments, regardless of the balance.

I hope the Square team can look into this and offer a solution where customers can apply their eGift cards to appointment payments as well.

Thank you for considering this improvement. I’m confident that this change would enhance the customer experience for many businesses.

I have submitted this a few times for over a year.

[johnson_1320]

Anyone provide an update please?