Online Site Visibility + Online Sale Price Filter in Item Library

[centralboard]

The most recent update on May 7th, 2026 has taken away certain filters in the "Item Library" that we use every day.

The most important filter that it has taken away was the "Online Site Visibility" filter that allowed us to filter by "Visible", "Hidden" or "Unavailable". We used this filter every time we got a new order in to make sure all the items that just came in are Visible on our website. We also use this filter in addition to "Stock Quantity" to make sure we don't have certain items "Visible" when they are no longer in stock. 

Another important filter we used was "Online Sale Price" where we could filter "Has online sale price" or "Does Not have online sale price". This filter was used to make sure we didn't have items discounted on our website that weren't supposed to be discounted. 

With how many items we have in our Square Item Library, these filters were very important to us and we would like to see them put back.  

[Cobbles]

We need a dedicated thread or area for issues with the new item creation screen - there are so many. Anyone know who to send this to at Square? They don't seem to be responding to any raised issues at all. 

[lennys26]

@Cobbles - reporting things to Square directly is pointless, in my experience.

For this reason that I tend to post things on the forum – to share the information with other users so they know they’re not alone, and so that we can find our own workarounds.

[LeahK]

Thanks all for sharing your experiences -- wanted to let you know this feedback has been shared directly with the product team and they're actively working on changes.

For the Online Site Visibility filter specifically, the team is aware that losing the ability to filter by availability status has been a big workflow disruption and restoring that filtering capability is a priority for them right now. I don't have a specific timeline to share yet but will update this thread when I do.

And to the point about reporting things to Square being pointless, I totally understand that frustration. But posting here actually does make a difference. This thread and others like it were shared directly with the engineering and product teams this week, and changes are already in progress because of it. The community is one of the ways we surface what sellers are experiencing to the teams building the product, and it's also a great place to swap tips and workarounds with other sellers who are dealing with the same things. So keep the feedback coming.

[Cobbles]

@LeahK Thanks for the reply - the first I've seen from Square for weeks.

It would improve user confidence if there were responses to all raised issues.

Great that the team are looking at it, but the frustration for us and others is why was the change made in the first place? Changes are repeatedly being made with apparently no thought for existing users. Who decides what to change and why?

Is there some way that I and others can be added to a testing stream before changes are pushed through? The experience of real world users would be invaluable to help stop these repeated "updates" that cause bad feeling and frustration, and wil save your product team work fixing "updates" that should never have occurred. 

Thanks