Feature Request: Multi-Box Support for Square Transfer Orders
Square Transfer Orders currently treat every transfer as a single shipment. For sellers moving large amounts of inventory between various locations, this does not reflect how transfers actually work. Most of the time, items get split across multiple boxes. Square should support that directly in the Transfer Order workflow.
Our Current Workaround
We sell clothing, and we have two retail locations, and a dedicated storage space. The team at the Destination Location prepare a Transfer Order, and when ready, the Destination team notifies the Source Location team. The Source Location Team picks the merchandise, and then begins to pack the merchandise. After packing, we have been using colored-circle labels to represent the specific Destination Location (e.g. Red = Location #1, Blue = Location #2, etc.), and we hand write the Transfer Order number on the labels and place them on the boxes that are associated with the Transfer Order. Then we move the merchandise ourselves.
The color-label process helps us quickly recognize where the boxes need to go and which Transfer Order their the boxes are associated with, especially when we send multiple boxes for a single Transfer Order. But it could be better since the process is time consuming, and easy to make a mistake.
How Multi-Box Transfer Orders Can Work
When creating a Transfer Order, users should see a checkbox to enable multi-box mode.
Once turned on, the workflow would let you add items to the Transfer Order as usual, then assign each item to a specific box.
Boxes could appear as a bold divider line between the item list, and the Box Number can appear on the side of the list (centered between the specific list of items pertaining to the box).
Users can add or subtract how many boxes they would need, and drag items around to certain boxes The Transfer Order page on the Square Online Dashboard should update its list view to show how many boxes are in each transfer at a glance.
Print Box Labels from a Square Label Printer
Once items are organized by box, sellers should be able to print a label for the outside of each box using a label printer already compatible and beings used with Square POS. Each label should include:
Transfer Order number
Expected Date or Date Label was printed
Source Location (the store sending the items)
Destination Location (the store receiving the items)
Box number out of total boxes (e.g., Box 1 of 6)
Number of items inside that box
Printing labels with all of this information directly from Square would be faster and far less prone to errors.
Per-Box Packing Slips
Since Square would already know which items are in each box, it should also be able to print a packing slip for each one. The team at the Destination Location could open a box, check the slip against its contents, and confirm everything is correct — box by box. This is much faster and more accurate than working off a single list for the entire transfer.
Optional Master Packing Slip
A master packing slip listing every item across all boxes in the Transfer Order should also be available. This would be optional — useful for record keeping or a final check at the Destination Location, but not required for every transfer.
If a master packing slip is printed, users should get an option to place the Master Packing Slip into a box in the item list. The label for that box should then have a distinct identifier to show it would carry the Master Packing Slip.
Delivery Method Selection
Square should let users indicate how a multi-box transfer will be delivered:
Self-delivery — For sellers who transport boxes from the Source Location to the Destination Location themselves. No shipping label needed, just printed box labels and packing slips.
Carrier shipping (UPS, FedEx, USPS, etc.) — Square could offer shipping label purchases directly on the Transfer Order page, or let users enter their own tracking numbers. Both the Source Location and Destination Location would be able to track the shipment.
Why This Feature Matters
Splitting inventory across multiple boxes is already how most multi-location sellers handle transfers. Multi-box support with printed labels, per-box packing slips, and delivery tracking would let sellers improve how they manage the entire transfer process inside Square — from organizing the packing at the Source Location to verification at the Destination Location — without manual workarounds or guesswork.