Hey @BBBSWD123. So you asked a question but then you proceeded to just vent, gripe and complain without giving us any helpful information about your or your business. So, you’re not going to get any answers from us — your fellow sellers — since you didn’t bother to give us anything to go on. That being said….
Your best bet for finding out what is going on here is to get on the phone with Square Support and ask them. Don’t do text chat. Don’t email them. Talk to a human being. Also, for the record, you’ll get to your answers faster if you lose the attitude and be nice to the representative who answers the phone. Give them a change to help you before you got crazy on them and cop an attitude like you did in your post above. I understand your frustration. But you are not helping yourself or your cause.
There are so many reasons why people have experiences like you described. Most likely, someone (Visa, Mastercard, a customer’s bank, a customer) is raising a red flag and causing your transactions to be marked for review. Since we don’t know what kind of business you run — because you didn’t bother to mention this in your long string of complaints and profanity — it’s hard to know where to begin. You also didn’t say if you are new with Square or not. Or if this just started, or has been going on for months/years.
Obviously there is something about your business, or your transactions, or your customers that is causing all of these red flags. Customer service can help, I would think. And if you will bother to actually give us — your fellow sellers — some information that might help us guide you, then we will do our best. But if all you want to do is complain, be a victim and not help us help you, then this will keep happening and you’ll keep being frustrated.
It’s your call.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
