Unable to load POS/ Unable to Sync items

[RT1220]

One of our devices is working, the other is not.  The non-working device kicked us out of Square, but then when we went to sign back in the first message is "failed to load point of sale". when we hit try again, it says "failed to sync items, error code FB8".  I went a purchased a brand new device since I thought it was a device issue, but when I tried to log in, it does the same thing.  Trying to load square on multiple other devices (both apple and non-apple products) and we are getting the same message.  

Can someone help? its a specific error message! 

[ashc · Accepted solution]

Hey @RT1220 and welcome to the Community.

I'd recommend contacting our direct CS team so they can get more details on your specific devices and the message you're receiving to further troubleshoot.

The Seller Community is intended for seller to seller conversation so it's fastest to contact Support with issues like this!

[oxfordcanteen]

I'm having the same problem, sent a message to customer support, also tried calling but "phone support is currently unavailable"....this is costing us $$$. I don't suppose Square reimburses its customers for undelivered goods the way we'll be forced to until this is fixed??

[HeyItsCandy]

Having the same issue. Waiting on a response from support. If you know what the fix is please let me know. Yesterday I was unable to open my store don't want to lose sales another day.

[Wonppang1]

Having the same issue. all of our pos system is not working. it says "Unable to sync your items" Error code: FB8

[aurel09]

same issue here 

rush time help !,,!!,!,!

[TattooOmega]

Same issue!!

[1Jls]

I got a callback into phone support before they shut it down. Will post if they come back with a solution. 

[Grandmaskitchen]

Having the same issue

[Skinbyjen8]

Same issue on my iPad. But no issues on my iPhone 

[ixharry]

Dude wtf square. Im havig the same issues on my ipad! FIX THIS ASAP WERE LOSING MONEY

[AJW]

According to Square:

"UpdateJun 29, 16:04 BST

While we work to implement a solution for the login errors experienced today, you can still access your Square Dashboard to take payments, issue invoices, and manage your inventory."

[ad8]

Error occurred after updating a price. After it crashed on the iPad I tried again on my Android and it logged in fine, and immediately crashed again when I tried to update the price. Second iPad is working, but now I can't update anything out of fear that it will crash too and not let me back in...

[LTC1]

Hi 

Anyone got their system back up? And how long did it take to do so. Our in store POS has just done this. And currently we don't have any device close by for a back up.

[Hatfsh]

Soooooo. Has anyone figured out how to resolve this. This is happening to me now too. This is super frustrating 

[ElenaBubblez]

Hey, if you just sign out and sign in again it should work fine.

[KJWS]

I am having this same issue and sign out and sign in does not work.

Did anyone find a solution?

[ArTherapeutics]

been having this issue since 9:21/22! And it's happening with all of the square apps point of sale, square for retail, appointments, and invoice, and it's also happening on multiple devices, Android iPhones and even Google Pixel phones. I've tried logging into my account on my friend's devices just to make sure it's not mine and I cannot log in while they could actually log into their accounts on my devices.