I setup an email campaign in marketing last week to give new customers a coupon code and more info about our business. When I set this up, I used the suggested criteria to send new customer automatically after a they shop with us.
We do in-person sales at farmers markets on Saturdays. Today, on Sunday (the day after we had like 20 new customers), nothing shows in report detail of the campaign for email performance (nothing sent). Stats by group ("customers after their first visit") also says 0. Campaign is active when I checked. Why aren't my new customers showing in that group, where is that group managed, how do I get this campaign fixed so it automatically works like it's supposed to?
I could only find one thread about a campaign like this not working and the only fix was to cancel the campaign, then reactivate it. I did that just now, so I have to wait for more new customers to see if that fixed it?
If this isn't going to work, then I will have to re-make another email and manually add names, although that seems super cumbersome since I would have to duplicate that each week. Not sure why anyone would pay for the marketing feature if I can't have a simple automated email or add customers from a list or push a template email whenever I want without having to recreate a campaign.
