Linked credit cards on wrong accounts is causing issues with Loyalty

Does anyone have customers that have multiple credit cards linked to their accounts that simply are not theirs? People must be checking into account AFTER paying and then the next customer in line is checking out under the wrong loyalty account. Anyone have a solution to this?

1,198 Views
Message 1 of 5
Report
1 Solution
Square Community Moderator

Solution

Hi @Juicy1234 

 

Thank you for bringing this to our attention—I understand how this could be confusing. There are a few possible reasons this might be occurring, such as sharing a credit card with others or someone making purchases on behalf of another individual. I think @Twpchair  provided a great example of this situation.

 

As @Twpchair mentioned, if you have any concerns, don’t hesitate to reach out to our Support team. If you’d like us to investigate this further, please reply with more details—we’re always here to assist you.


 


 

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question

View Solution >

1,143 Views
Message 5 of 5
Report
4 REPLIES 4
Square Champion

I can help answer some of the questions about multiple customers on different cards. I am a retail furniture store and I deal with a lot of realtors who send down multiple about 4 different ladies who buy 600- to 2k in floor model furniture and decor and it's the owner of our local Century 21 office. He told me in advance. Myself, I am on all my dad's cards as an authorized user and have 2 of his cards. Now, most card apps first thing they ask is to add an authorized user. If you suspect fraud that's different. I've been with Square for a little over 12 years and you get to know your regulars quickly. Once they check out or hit pay that is it all information is gone. And they aren't copying a massive code. You can also at any time call customer service and explain what you think is happening and they will have someone on it fast and watching your transaction history attached to said card. Good luck and hopefully it's all good and they are like me and my 2 sons are on my Amazon account and order faster and their cards are on my account after verification and they pay for using their cards. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
1,155 Views
Message 2 of 5
Report
Square Community Moderator

Thank you for sharing your insight @Twpchair🙏

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
1,140 Views
Message 3 of 5
Report
Square Champion

You're welcome! I deal with 95% of our customers face-to-face and it's pretty common for the wife to have her husband's cards or vice versa. My biggest is ladies who stage houses for our local realtor. Online is much different but anymore between authorized users and additional cards it's gotta be confusing, especially for new owners. I have always had excellent help with Squares customer service and I don't or wouldn't hesitate to call if I had that gut feeling something wasn't right. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
1,134 Views
Message 4 of 5
Report
Square Community Moderator

Solution

Hi @Juicy1234 

 

Thank you for bringing this to our attention—I understand how this could be confusing. There are a few possible reasons this might be occurring, such as sharing a credit card with others or someone making purchases on behalf of another individual. I think @Twpchair  provided a great example of this situation.

 

As @Twpchair mentioned, if you have any concerns, don’t hesitate to reach out to our Support team. If you’d like us to investigate this further, please reply with more details—we’re always here to assist you.


 


 

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
1,144 Views
Message 5 of 5
Report