(Known Issue - 1/31/24) Issues with Customer Directory

[amydssalon]

The title of this thread has been edited by a Square Moderator from the original: "My customer directory is gone and it wont let me add a oerson for appts what us going on"

Customer directory is gone, cannot add appointments

[Wendy76]

Hi !

help 

when I turned on my square this morning, all my customer info is gone .

i try to bring up a client & it’s says it’s empty .

is this going to correct itself ? Has this happened to anyone else ? 

[Ellie_]

Hi there, @Wendy76,

We appreciate your patience while we got to your inquiry. At the time of your initial post, we were experiencing a disruption in our services. However, all of our services have been restored, so we merged your post to an existing thread about this. 

[mariaob]

Square is down - AGAIN.  I can't do anything.   10 years of great service and this is the 4th time in the last year that it's gone down and impacted our business.  This is nuts

[Crebo529]

Agreed this is getting very frustrating... 

[_Violet]

Hi there @amydssalon @mariaob @Crebo529 - Thanks for reaching out to the Seller Community. I'm sorry to hear that your businesses have been impacted 😞

We are currently facing a disruption that is impacting the Customer Directory. You can keep up to date with the status at issquareup.com. We apologize for the inconvenience as our team works toward a resolution.

[_Violet · Accepted solution]

Hi again @amydssalon @mariaob @Crebo529  👋

We are beginning to see recovery of impacted services. We will continue monitoring this and will post further updates on

issquareup.com until the issue has been fully resolved.

Once again, we thank you for your patience and understanding 🙏