Invoice

[Scottsresideent]

Hello I recently joined square and sent a invoice. The customer received and paid the invoice, has a copy of the receipt however I don’t show a invoice sent on my end nor the payment. The payment has been drafted out of his account but Now we don’t know where the payment is and can’t recover it.

[Stacelyn24]

I hope this helps somewhat.  When you send an invoice and a customer pays...there is an transaction or confirmation code/number that is given.  Check your transaction section on your dashboard to view to make sure that it's documented there.  If you do not see one, I would suggest to see if the customer has the confirmation number...then contact Square's customer support.  Give them the number; I'm sure someone there can definitely help you with this situation.

Again, hope this helps a little 🙂