Fraud Case- My entire customer directory was deleted. Has anyone recovered this data?

[Sharaya]

Hi, I’m a Square seller and my account was recently frozen due to a fraud investigation. When I regained access, my entire customer directory had been deleted — over 700+ clients gone. I was told by support it’s not recoverable, but I’ve seen others in this community say Square does have data backups in fraud cases.

Has anyone here had their customer directory successfully recovered after deletion?

[MayaP · Accepted solution]

Hello @Sharaya  — thanks for your patience. This is concerning, and I want to help.

When you regain access, nothing should be deleted. To clarify, was the deletion done by a fraudster? I reviewed your account and see 1,962 customers in your directory — does that sound right? Was anything else deleted?

If you have an Excel sheet with your contacts, we can help import it back into your directory. When you have a moment, please share any additional details you have.