Customer address is missing

[lizztwozee]

I’m using the Square app that is free – and I can’t see the customer address from the credit card transaction anymore. It used to be included when I printed out the order, even though the order was for pickup. How can I access this information?

[Candlestore · Accepted solution]

@lizztwozee ;

I have been with Square since 2019, and my customers that are not in my Square Directory do not have an address assigned.  The only ones that do are ones I asked at the time of sale, and entered or had them enter their address.  Now some of the customers that I did not ask for their information I do have a partial Email or Phone number for, but they still have no full address.  The only way I know to get their address would be to ask them and enter it or have a QR code that they can scan with a cell phone to enter their data using a Google Form.  Square has a way to get customer to signup for Email campaigns to keep them informed.  The problem is it does not have them enter their mailing address.   

So I am not sure where your customers address was coming from in Square from their Credit Card, as mine never have since 2019.