trying to use square terminal and I keep getting invalid location.

[KelKay]

I'm trying to use a new square terminal however it keeps coming up with invalid location. All I can find online regarding the error is if its registered in another country but I purchased it and am using it in Australia only. What am I doing wrong?

[Laurie_]

Hi @KelKay,

I'm sorry to hear you're running into this issue on your Square Terminal!

To address this issue effectively, I recommend reaching out directly to our Support Team. They will guide you through specific troubleshooting steps over the phone, to ensure you can get back to processing payments on your device ASAP.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.