square reader not accepting contactless

[gunnersgoodies]

I cant seem to get my square reader to accept contactless payments? Is anyone else experiencing this?

I have tried to reset, pair (just about everything), and having no luck.

Any help would be appreciated

[Laurie_ · Accepted solution]

Hi @gunnersgoodies,

I'm sorry to hear about the issues you're having with your reader!

If you've exhausted the troubleshooting options on this page, the next step would be to reach out to our Support Team for further assistance. If your reader is showing signs of damage and is still within the warranty period, you can submit a warranty claim online. 

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account.

2. Head to our contact page https://squ.re/3AWfZs2.

3. Go to "Other", then "I don't see my issue".

4. Click "Message us", "Email us" or "Call Us".

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

[gunnersgoodies]

Hi Laurie,

Thank you. I have been in touch with Square today, and a replacement is being sent out.

[Breffni]

Thank you for letting us know @gunnersgoodies!