Why am I being charged both amounts?

[bellah27]

Can someone please advise as to why I am being charged 1.9% and 2.2% for transactions on my reader??

I was under the impression that if we use the "disk" it is only 1.9%, nothing else but I am seeing differently on the report.

[Seamus]

Hey @bellah27,

Thanks for reaching out!

Rest assured that Square will only charge you one of 1.9% (with the reader) or 2.2% (manually keyed transactions). We're not able to actually charge two fees on a single transaction!

While we can't provide support for specific transactions via our community forum, if you give our team a call on 1800 760 137 they'll be able to look into this further and work out where the confusion has occurred here 👍