Hi @modehban, sorry to hear you're running into this.
Our system sometimes has trouble electronically verifying people's details if, for example, you have recently moved house, etc as we match your details up to the electoral roll.
In this case, we'll need to have the accounts services team manually review your details.
If you are still experiencing this issue, please get in touch with our support team directly so that they can request a manual review of your account, thanks!
Our support team is available on 0800 - 098 8008, 9AM- 5PM, Mon-Fri or you can send us an email here https://squ.re/3k4g2sg
Breffni
Community Moderator, Ireland, Square
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