I have been told my verification failed and I cannot accept card payments. Any advice?
Hi @carolinecoster1, welcome to the Seller Community!
Thanks for flagging that.
Account verification is usually instant, as long as your bank account is verified you should be able to take payments. It sounds like we may have had an issue verifying your personal details, which can happen when we try to match your details up to the electoral role. In these cases, our customer support team will need to take you through the manual verification process.
We don't have access to your account here on the Community, so when you can, please get in touch with our support team directly, they'll be happy to help.
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