I have a person calling my business line identifying herself as "Tammy with Merchant Services, "I am corporate mam". I asked her for my business email, she stated she did not have it. She wants to discuss my OVERAGE on my merchant account....I told her I have not received any email nor USPS mail regarding this. She stated it would be on my merchant services statement?????? I did a reverse look up on the phone number from this caller and it is not registered to a Tammy or any corporate number. The person the number is registered is a female individual. I have NEVER received a call like this since being with SQUARE in 2014! I presume it is spam! I hung up because I had a crying infant. She called back with a different number and left a voicemail. Is this a fraud call. Should I be concerned? I am not aware of any merchant services statement.....Please advise
@BB5678 Square will never call you with stuff like this. Even if there was a problem with your account, you would receive a notification in your dashboard, or an email, or something written. The dead giveaway that this is fraud is the fact that she mentioned a "merchant services statement." These are what traditional bank card processing departments use -- not Square. You can safely hang up on calls like this. (Or be like me and waste their time by acting concerned, asking for lots of information, telling her you will call her back if she gives you her phone number, and/or tell her that you are going to put a curse on her and her descendants down to the sixth generation. Scum like this deserves to be jailed for life.)
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