In July, we had an issue with Square that no one can figure out! Our business account had money taken from it to cover a negative balance issue with another business account. The only connection between these two accounts is a Team Member, but the Team Member used different email addresses for the different businesses. It turns out there was a fraudulent charge made on the other account, so our money was returned to us. But we are trying to prevent this from happening in the future. Square is not giving us information about how or why this happened, so we don't know what to do differently to prevent it from happening again. Has anyone encountered this before?
