Shipping not being added to checkout

[MusicCity]

Hi, I have tried to setup shipping rates to some of my shop items, but they do not showup on the checkout when i have gone into the web site. can someone help me please as i have a couple of customers that are trying to order online.

I would like to add more stock stock on line but I need to add shipping.

Cheers Stephen

[Lou8]

Hi @MusicCity, thank you for your message!

I'm sorry to hear you're having difficulties with the shipping rates on your website.

The issue might be down to fulfillment settings. The easiest for us to help you troubleshoot and make sure your settings are correctly set would be to impersonate your account. 

Since I don't have visibility on your account on Seller Community, I invite you to reach out to our Support Team by email or phone. One of my colleague would be more than happy to assist you.

[doc_choc]

Hi @MusicCity did you manage to resolve this issue or do you require some help still?