Security Review

[Marcia75]

I have  been asked to provide proof of identity due to unusual activity on my square account.  I have used the reader once only, to run a test payment of $1 from and to myself.  I plan to use it in a week's time at two markets and I want to make sure my payments are not still suspended by then.  Perhaps the inactivity was the unusual activity??  Pretty annoyed to be having this type of trouble with Square already, not happy with the inconvenience.  Any advice would be appreciated 

[Laurie_ · Accepted solution]

Hi there @Marcia75,

I'd be happy to provide some more information about this process. 😊

In some cases, shortly after signing up for a Square account, our Account Services team may need to reach out to you to verify some additional information. If you haven't processed many payments, your first few payments may trigger this review. The good news is that a typical review will only take 1-2 business days to complete once all of the required information has been submitted. During this time, you will still be able to process card payments, it's just your Square transfers that have been placed on a temporary hold. Once we've reviewed the information, an agent will send you an email letting you know when to expect those funds.

I hope this information helps to provide you with a better understanding of the account review process! If anything else comes up, please don't hesitate to let us know.