PICK UP SCHEDULE HELP

[flpdrd]

I have a pop up coming up..well in 4 days and for some reason, my pick up options is now not working properly. I've literally toggled back and forth, pick up times, etc. My pop up is only available on a Saturday on a specific time for my customers to pick up and i can't even choose the "how many advance day would you want your customers to order" because then when i see the add to cart button, instead i see "not available to order".. Im getting so frustrated because i wonder if im making a mistake of even signing up with SQUARE when they cant even do a simple task for my website. 

[k_atie]

Hey @flpdrd, thank you for flagging this! That does sound frustrating alright, but I'm happy to help you get your website back working as it should. 

If you are unable to select how many days in advance your customers can order, it is likely that you need to turn on Calculate & assign pickup times automatically in your fulfillment setting on your Square Online overview page. To enable scheduling without an ETA for in-store and click-and-collect orders:

1. From your Square Online Overview page, go to Fulfilment > Pickup & Delivery.
2. Select Edit by the location you want to set up scheduling for.
3. Go to the Pickup tab.
4. Under ‘Calculate & assign pickup times automatically’, select Yes.
5. Complete all other settings and select Save when finished.

With automatic pickup times turned off, you can manually share the pickup details with your customer. This allows you to manage order scheduling in a way that works best for your business (e.g. time slots, availability windows, pre-orders, etc.).

Learn more about in-store pickup and click and collect with Square Online. 

Can you try the steps above, and let me know how you get on? If the steps above don't work, I'll have to further the investigation.